Shipping Policy

Last Updated: August 14, 2026

At Kivoora, we’re committed to getting your order to you safely, securely, and as quickly as possible.

We currently offer shipping across India on eligible products.

1. Order Processing

Once your order is successfully placed, our team begins processing it.

• Orders are generally processed within 1–2 business days.

• Orders placed on weekends or public holidays may be processed on the next business day.

• You will receive an order confirmation after your purchase is successfully placed.

• Once your order has been dispatched, you will receive shipping/tracking details when available.

2. Delivery Time

Our standard delivery timeframe is:

Estimated delivery: Within 7 business days from the date of dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Kivoora may offer promotional free shipping on selected products or orders.

4. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking information to monitor your shipment's progress.

Please allow some time for tracking information to become active after dispatch.

5. Delayed Deliveries

While we aim to deliver every order within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

• Courier delays

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Remote-area delivery restrictions

• Unexpected operational issues

If your order has not arrived within the expected timeframe, please contact us and we will assist you in checking the status of your shipment.

6. Incorrect Shipping Information

Please make sure your shipping address, phone number, and other delivery details are accurate before completing your order.

Kivoora cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information immediately after placing your order, contact us as soon as possible.

7. Damaged Packages

If your package appears damaged when delivered, we recommend documenting the condition of the package and contacting us as soon as possible.

For damaged or incorrect items, please contact our support team with your order details and relevant photographs so that we can review the issue and assist you.

8. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: kivoora.official@gmail.com

Kivoora
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